Refund & Cancellation Policy
Last updated: 2026-10-18
1. What this policy covers
This policy applies to payments you make to INFERA ENGINE LTD for Infera Agent and our other products and services (such as Infera Ad Studio, Infera Chrome and Infera Desktop, as and where offered) — top-ups to your prepaid balance and any plan — and is read together with the Terms of Use.
2. How you are charged
The Platform is pay-as-you-go: you add credit to a prepaid balance and pay only for your actual usage (AI by tokens, search by number of searches, development machines and published apps by running time, and storage by size). Every operation is written to a tamper-evident statement you can view and download at any time. When your balance reaches zero, paid services stop automatically.
3. Non-refundable AI & infrastructure usage
Except where required by applicable law, fees attributable to AI usage, model/API calls, tokens or credits consumed, computing resources, cloud infrastructure, storage, bandwidth, processing, and other metered or third-party resources that have already been used, provisioned, or incurred are non-refundable.
Subscription fees attributable to services or resources already consumed during the applicable billing period are also non-refundable.
Cancellation of a subscription prevents future renewals but does not create a right to a refund for AI usage, infrastructure resources, credits, computing capacity, or other costs already consumed or incurred before cancellation.
4. Unused balance and billing errors
Your remaining unused prepaid balance can be refunded on request where the law requires, and otherwise at our discretion; we return it to the original payment method where possible, and any non-recoverable payment-processing fee may be deducted where the law allows.
If you were charged because of a proven error on our side, a duplicate or unauthorized charge, or a service that was not provided, we refund it in full.
5. Your statutory rights
Nothing in this policy limits any mandatory rights available to customers under applicable consumer protection laws, including rights relating to unauthorized or duplicate charges, services not provided, or services that materially fail to conform to their description.
6. Cancellation
There is no lock-in. You can stop incurring charges at any time by not using paid services, and delete your account from Settings once any amount owed is settled. A negative balance from an operation already in progress is a debt due.
7. How to request a refund or dispute a charge
Email us from your account address at support@inferaagent.com (or legal@inferaengine.com) with the operation or payment number from your statement, within 30 days of the charge; we aim to respond within 14 days. Please contact us before opening a card chargeback so we can resolve any genuine error quickly.
8. Changes and contact
We may update this policy and will notify you of material changes in the Platform. Last updated: 2026-10-18. Contact: support@inferaagent.com.